Starbucks Coffee Company

Kelsey Van Gorden 2 months ago

Took literally 45 minutes to get my single cold brew drink today. 45 minutes at what is essentially fast food. The girl behind the counter stated that they were an hour behind in drink orders. Despite this, the app stated my order would be ready in 11-15 minutes when I placed it at my house. There were only 4 girls behind the counter which is obscenely understaffed. Multiple people walked out while waiting for overdue orders. There is no way this franchise is following protocol.

JoAnn OMalley 3 months ago

I Entered with only one person waiting for an order. 9 employees behind the counter. I understand a few were in training but they never moved or did anything. Ordered two drinks. Drive thru and pick up were being served. Finally after 15 minutes I saw my drinks had not even been started. I requested a refund. Upon leaving there were at least 12 people waiting for their orders and complaining. They all came in after me. Service needs a lot of work. Will not be returning.

John Moran 5 months ago

Great experience at Starbucks in Dunmore. The staff is always friendly, efficient, and keeps the line moving even when it gets busy. Drinks are made well, the store is clean, and the atmosphere is welcoming. A reliable stop for coffee, breakfast, or a quick pick-me-up. Always appreciate the great service here.

Joseph Brown 6 months ago

LOOK BEFORE DRINKING!!!! Waited 20 mins in the drive-through line, then got my drink and started to drive. Took a sip and felt something weird in my mouth. A long strand of hair, clipped in the lid to cup connection, swirled in my drink and down the side of my cup. Turned back around and went in, another person came in with a messed-up drink order, and overheard the drive-through window having issues. I waited at the counter for 5 mins before going directly up to someone asking for a manager, as the others swiftly worked to avoid me. They didn't get anyone else who seemed to be a manager and decided to help me themselves. I requested a refund and they asked if I wanted another drink. I personally didn't want to consume more hair and felt disgusted knowing I had done so already. Feels like there should be a better response. While I appreciate all the baristas having very nice hair-dos, the lack of hair nets when PREPARING FOOD + DRINK is concerning. This is a "luxury Item" for me. I try not to splurge, but when I do I don't mind a wait or small inconvenience, but this took my time, money and energy all for me to end up with nothing. Not the first issue I have had here, but this was

Sweta Fazio 8 months ago

I’ve tried to be patient with this location, but the service keeps getting worse. This morning I ordered a large iced white mocha with extra whip cream through the drive-thru. Not only was there NO extra whip, but I was given a short straw so I couldn’t even drink my coffee properly. After work I stopped back just to get a larger straw, and no one offered to replace or remake the drink—just handed me a straw and sent me on my way. This is not the first time my order has been messed up here. When customers are paying high prices, the least you can do is get the order right or make it right when there’s a mistake. I ended up wasting my money and couldn’t even enjoy my coffee. Really disappointing customer service and zero effort to fix their own mistake.